Does LeadNudge include a WhatsApp inbox in the base plan?

No. The base product includes the full CRM, and WhatsApp Business API messaging connects through the 360messenger add-on at extra cost. We state this up front because vague answers to this question are how WhatsApp CRM buyers get burned.

Can I use my existing WhatsApp Business number?

The add-on runs on the WhatsApp Business API through 360messenger. Talk to us about your current number setup and we will confirm the migration path on a call or on WhatsApp.

Do conversations stay if an agent leaves?

Yes. Conversations through the add-on are logged on the lead record, which belongs to your business, not to the agent's device.

Is this a WhatsApp bulk-broadcast tool?

No. LeadNudge is built for sales conversations with leads you paid to acquire, not mass messaging. That focus is deliberate and it protects your number's standing.

What if my team already uses another WhatsApp inbox tool?

LeadNudge can run alongside it: leads, pipeline, scoring, and ad-platform signals in LeadNudge, with your inbox tool handling conversation volume. Many teams later consolidate once they see the thread logged on the lead card.

A WhatsApp CRM Built Around How UAE Deals Actually Close

In the UAE, the deal does not close in email. The enquiry comes from a Meta ad, the qualification happens on a phone call, and everything in between lives on WhatsApp: the brochure, the payment plan, the “are we still on for 4pm”. A WhatsApp CRM exists to stop that middle part from being invisible to the business. LeadNudge is a CRM with WhatsApp integration designed for exactly this flow: paid lead in, WhatsApp conversation through, closed deal out, and a record of all of it.

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What LeadNudge does, stated plainly

Honesty first, because the WhatsApp CRM category is full of vague claims. LeadNudge is a paid-acquisition CRM at its core: it captures every lead from your Meta and Google campaigns in real time, scores each one from 0 to 80, assigns it to the right person, and tracks it through a drag-and-drop pipeline with SLA alerts. WhatsApp messaging is available as a paid add-on through 360messenger, which connects the WhatsApp Business API to your lead records: your team messages leads on WhatsApp from inside the CRM, and the conversation is logged against the lead instead of living on someone's personal phone.

If you want an omnichannel support inbox for thousands of inbound customer-service chats across WhatsApp, Instagram, and TikTok, that is a different product category. If you want your ad-generated leads worked properly on WhatsApp by a sales team, with management able to see every conversation, this is the tool.

Why a CRM for WhatsApp beats WhatsApp alone

Fifty leads a week managed in WhatsApp Business on a shared phone produces the same four problems in every company we meet:

The pipeline lives in one person's chat list. When that agent leaves, the deals leave with them. A WhatsApp CRM integration keeps every conversation attached to the lead record, owned by the business.
Nobody knows what has been promised. Managers cannot review conversations scattered across personal devices. With the 360messenger add-on, the thread sits on the lead card next to the score, stage, and campaign source.
Speed depends on who is holding the phone. LeadNudge assigns each new lead automatically (round-robin or by campaign) and raises an alert if nobody makes contact within your SLA window, 8 hours by default. The full workflow is on the lead management page.
The first message is generic. LeadNudge drafts a first-contact message from the lead's actual form answers, so the opening WhatsApp message mentions the project, budget, or travel date the lead already stated.

Sales agent replying to a lead on WhatsApp from a phone

From ad click to WhatsApp thread, with nothing manual in between

The sequence that makes this the best WhatsApp CRM setup for an advertiser in the Gulf: a prospect taps your Meta ad and submits the instant form. The lead lands in LeadNudge the same second via the page-level webhook, described on the Meta lead ads page. It is scored, enriched, and assigned before your competitor has exported their CSV. The agent opens the lead, sends the AI-drafted opener on WhatsApp through the add-on, and the conversation is logged from message one.

Then the part no WhatsApp crm software in the inbox category does: when the lead reaches a qualifying stage, LeadNudge fires the conversion event back to Meta and Google natively, so your ad account learns which clicks turn into WhatsApp conversations that turn into customers.

Sales conversation on WhatsApp logged against a CRM lead record

Pricing, without WhatsApp-tool arithmetic

WhatsApp-first tools price per user plus per contact, and the bill grows with your inbox. LeadNudge is AED 499 per month with 5 users and every CRM feature included, plus AED 99 per additional user. The WhatsApp Business API connection via 360messenger is a paid add-on on top, priced separately, and it remains optional: the CRM is complete without it, with WhatsApp handled through click-to-chat from the lead record. Teams across the UAE running this setup are described on the CRM software Dubai page, and the largest group, brokerages, on the real estate CRM page.

FAQ

Common questions.

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